ALL FAQSDELIVERYORDERSCARE INFORMATIONRETURNSYOUR ACCOUNTCONTACT USALL FAQS1. HEY! WHERE'S MY ORDER? / ORDER UPDATES?Ans: You will receive a confirmation SMS with your order number once your order is processed. Please allow 24 hours (Dhaka only) and 48 hours (Other Districts/Areas) for your tracking to become live. 2. HOW DO I RETURN AN ITEM?Ans: You have to notify us within 24 hours after receiving the Products from the delivery man. Return can be occurred in two stages: At the time of delivery. After receiving a delivery and if the product delivered is ‘Damaged’, ‘Defective’ or ‘Not as Described’. You can exchange/return it within 7 days and we will solve your issue within next 7 working days (Outside Dhaka 10 days). 3. HOW LONG UNTIL MY RETURN IS PROCESSED?Ans: Le Reve appreciates every single time you trust us with your purchase. We love to provide you with an absolutely hassle-free shopping experience. We assure you that all Products sold on lerevecraze.com are brand new. In case the Products you have received is ‘Damaged’, ‘Defective’ or ‘Not as Described’, you can exchange/return it within 7 days and we will solve your issue within next 7 working days (Outside Dhaka 10 days), after receiving your notification. You can have Refund as well. 4. WHAT'S THE DEAL WHEN IT COMES TO YOUR RETURNS POLICY?Ans: Your money is 100% safe with us. Refunds are issued – If we are unable to deliver the ordered products. If we are unable to provide replacement. After return if you want your money back. If a different Products is delivered to you. If you changes mind & can cancel booking before the Products is already shipped If you don’t want replacement. If you pay us by using card then we will request a refund in bank which will take 3-5 working days. Most refunds are fully refunded in 10-15 days after we receive the return package.(Credit card payment return may take longer depending on Commercial Banks)– If you pay us by any mobile wallet (i.e. bKash, Rocket, Upay, Ok Wallet), then your money will be refunded in same account within 5-7 working days. 5. HELP ME WITH MY REFUND!Ans: For Refund, please follow these steps – Provide us with Order ID details, e-mail address on: care.bd@lerevecraze.com. We will confirm the Refund request and will inform you about the process. Please note that, if we send you faulty Products then we will bear the delivery charge and transaction cost for credit card. 6. CAN I AMEND MY ORDER?Ans: Unfortunately once your order has been placed and confirmed we are unable to amend. 7. WHEN WILL MY ORDER BE DISPATCHED?Ans: After a confirmation Call/SMS, the product is handed over to the courier within 48 hours. 8. CAN I AMEND MY DELIVERY ADDRESS?Ans: Unfortunately once your order has been placed and confirmed we are unable to amend or cancel your order. If you no longer want your order to be delivered. Please, call us at Hotline numbers or send an email at care.bd@lerevecraze.com. 9. I’VE SEEN A PRODUCT BUT IT’S NOT IN STOCK ANY MORE?Ans: Physically product is not available at stock. 10. DO YOU HAVE A SIZE GUIDE?Ans: Yes we have. Please, check on product detail page for individual size guide. 11. CAN I USE MORE THAN ONE DISCOUNT CODE ON MY ORDER?Ans: Sorry, that’s not possible. DELIVERY1. HOW DO I TRACK MY DELIVERY?Ans: Please, search your order number on following page to know your orders latest update. 2. HEY! WHERE'S MY ORDER?Ans: You will receive a confirmation SMS with your order number once your order is processed. Please allow 24 hours (Dhaka only) and 48 hours (Other Districts/Areas) for your tracking to become live. Please, search your order number on following page to know your orders latest update. 3. WHAT ARE MY DELIVERY OPTIONS?Ans: You can order for Home Delivery, Courier Office Pick-up. 4. WHAT COUNTRIES DO YOU DELIVER TO?Ans: You can order at our website for deliveries within Bangladesh. For overseas orders we are currently delivering to the USA, UK, Canada, Australia, France, Germany, Ireland, UAE, Indonesia, Malaysia, Maldives, Saudi Arabia, Sri Lanka, and India. 5. WILL I BE CHARGED CUSTOMS AND IMPORT DUTIES?Ans: For local orders there are no such charges. For overseas order, any custom duties levied by delivery destination country customs authority, will be paid by the customer. 6. WHAT TIME CAN I EXPECT MY DELIVERY?Ans: For Bangladesh, delivery timing depends on delivery location. For inside Dhaka City orders it takes 2-4 days and for other areas it takes 4-7 days. For Overseas, DHL will deliver your product within 7-10 working Days. Our courier has sent you a SMS with tracking link, you can check there for live update. Possibly courier delivery person will also call/send you a text confirmation on the morning of your delivery. If you’re not in, they may attempt to re-deliver the next working day. 7. DO I NEED TO SIGN FOR MY DELIVERY?Ans: Yes, there’s a signature required at delivery invoice from the Parcel Receiver. 8. CAN YOU DELIVER TO ADDRESSES OTHER THAN MY BILLING ADDRESS?Ans: Yes we can. At the checkout you can add an alternative delivery address at ‘Ship to a different address’ option. However, once your order has been processed and you’ve received your order confirmation call we’re unable to make any changes to delivery details. 9. HELP! I'VE RECEIVED THE WRONG ITEM, WHAT SHOULD I DO?Ans: Please return the item to us for an exchange (subject to the correct item being in stock), or full refund if you prefer. If the correct item is no longer in stock, you can pick from other available products. If you can’t choose anything else, we’ll issue a full refund. 10. DO YOU DELIVER TO COURIER OFFICE ADDRESSES?Ans: Yes, we deliver at our partner courier office addresses. 11. WHAT DELIVERY COURIERS DO YOU USE?Ans: For local orders, we deliver through well reputed courier service providers, E-Courier, Steadfast & Sundarban. For overseas orders we deliver through DHL Express. ORDERS1. HEY! WHERE'S MY ORDER?Ans: You will receive a confirmation SMS with your order number once your order is processed. Please allow 24 hours (Dhaka only) and 48 hours (Other Districts/Areas) for your tracking to become live. Please, search your order number on following page to know your orders latest update. 2. CAN I AMEND MY ORDER?Ans: Unfortunately once your order has been placed and confirmed we are unable to amend. 3. WHEN WILL MY ORDER BE DISPATCHED?Ans: After a confirmation Call/SMS, the product is handed over to the courier within 48 hours. 4. CAN I AMEND MY DELIVERY ADDRESS?Ans: Unfortunately once your order has been placed and confirmed we are unable to amend or cancel your order. If you no longer want your order to be delivered. Please, call us at Hotline numbers or send an email at care.bd@lerevecraze.com. 5. I'VE SEEN A PRODUCT BUT IT'S NOT IN STOCK ANY MORE?Ans: Physically product is not available. 6. WHY WAS I ABLE TO PLACE AN ORDER FOR AN OUT OF STOCK ITEM?Ans: Physically product is not available right now. Please, choose from other available options. 7. DO I HAVE THE RIGHT TO CANCEL?Ans: Yes, you can. But you have to do it before the parcel handover happens to courier. 8. WHY HAS MY ORDER BEEN CANCELLED?Ans: Order can be canceled for following reasons. When you do not pick up our confirmation call and when products are physically not available. 9. DO YOU HAVE ANY PROMOTIONAL CODES?Ans: To check the latest update on Offers, Coupons, Gift Vouchers, please contact at our Hotline or check at Website / Facebook. 10. DO YOU ACCEPT STUDENT DISCOUNT?Ans: Sorry, we don’t have any student discount. 11. WHAT HAPPEN IF I FORGET TO USE A DISCOUNT CODE?Ans: Don’t worry. You can inform us over phone or mail. We will cancel your order and place a new order. 12. HOW DO I USE A DISCOUNT CODE?Ans: Once you have added your items to your basket, please enter your discount/coupon/Gift voucher code on the cart page. For Privilege Membership discount use the phone number, claim the OTP code, then enter your OTP code on the checkout address page. 13. WHY WON'T MY DISCOUNT CODE WORK?Ans: Your code: Have you entered the code correctly? Our codes are case sensitive, try copying and pasting the code into the Coupon Code box at Cart Page. Expiry Date: Please look at the terms and conditions of the discount code to make sure this offer is still valid. Eligible items: From time to time we offer discount codes for selected items only and this will be stated in the terms and conditions of the discount code. To view the included items select the link provided on your newsletter/our site. Unique Codes: If you are lucky enough to receive a unique code from us, please note that it cannot be used in conjunction with any other discount code and the code can only be used once. Discounted Item: The codes will not work on sale items, please look at the terms and conditions.” 14. WHY AM I UNABLE TO ACCESS/ORDER FROM YOUR WEBSITE?Ans: Oops – we’re sorry to hear you’ve been having some technical problems with our site. We recommend you make you have the latest updates for your operating system. If this doesn’t work, try using a different browser. 15. WHAT METHODS OF PAYMENT/CURRENCY DO YOU ACCEPT?Ans: We accept payment by: Credit Card & Debit Card (Visa, MasterCard, AMEX, Dinners), bKash, Nagad, Rocket. 16. IS MY PAYMENT INFORMATION SAFE?Ans: You can be assured that shopping with Le Reve is safe. Security is very important to us at lerevecraze.com and our site contains certified payment gateway with its own encryption software to ensure critically sensitive information, such as your name, address and your credit/debit card details are always safe. Information passed between your computer and our website cannot be read in the event of someone else intercepting it. 17. WHEN WILL I BE CHARGED?Ans: Payment will be taken as soon as you hit the “Confirm & Pay” button at checkout. CARE INFORMATION1. WHY IS IT IMPORTANT I CARE FOR MY CLOTHES?Ans: Proper care and maintenance of your clothes s will significantly increase their longevity. We recommend following these simple guidelines given on each product detail page. 2. WHAT PRODUCTS SHOULD I USE?Ans: For washing, we always recommend mild detergent. And use reputed service providers for ‘dry wash only’ clothes. RETURNS1. HOW DO I RETURN AN ITEM?Ans: For Return or Exchange, please follow these steps – With Order ID details and problem email us at care.bd@lerevecraze.com or contact us at Hotline Number within 24 hour. We will confirm the exchange/return request and will inform you about the pickup process.Please ensure that Products is in unused and original condition. Include all price tags, labels, original packing and invoice along with the Products. Please note that, in case of any exchange or return issue, you need to contact us within 24 hours of receiving your delivery package. You have to notify us via mail or phone call and also you have to send us the product/s within 7 days. We will bear the return delivery charge on – Size or Fit issue. You received a defective Product. You received a physically damaged Product. You are unhappy with the Products quality. The Product is different from description on the website. 2. HEY! HAVE YOU RECEIVED MY RETURN?Ans: Please, submit your order number, return parcel courier name, booking number on following link/Messenger. Our team will contact you for further steps. 3. HOW LONG UNTIL MY RETURN IS PROCESSED?Ans: Le Reve appreciates every single time you trust us with your purchase. We love to provide you with an absolutely hassle-free shopping experience. We assure you that all Products sold on lerevecraze.com are brand new. In case the Products you have received is ‘Damaged’, ‘Defective’ or ‘Not as Described’, you can exchange/return it within 7 days and we will solve your issue within next 7 working days (Outside Dhaka 10 days), after receiving your notification. You can have Refund as well. 4. CAN I EXCHANGE AN ITEM IF I WANNA?Ans: Yes, you can exchange clothes only. Accessories, Shoes, Innerwear, Home Decor items are not applicable to exchange. 5. WHAT'S THE DEAL WHEN IT COMES TO YOUR RETURNS POLICY?Ans: Your money is 100% safe with us. Refunds are issued – If we are unable to deliver the ordered products. If we are unable to provide replacement. After return if you want your money back. If a different Products is delivered to you. If you changes mind & can cancel booking before the Products is already shipped. If you don’t want replacement. If you pay us by using card then we will request a refund in bank which will take 3-5 working days. Most refunds are fully refunded in 10-15 days after we receive the return package. (Credit card payment return may take longer depending on Commercial Banks). If you pay us by any mobile wallet (i.e. bKash, Rocket, Upay, Ok Wallet), then your money will be refunded in same account within 5-7 working days.” 6. HELP ME WITH MY REFUND!Ans: For Refund, please follow these steps – Provide us with Order ID details, e-mail address on: care.bd@lerevecraze.com. We will confirm the Refund request and will inform you about the process. Please note that, if we send you faulty Products then we will bear the delivery charge and transaction cost for credit card. YOUR ACCOUNT1. HOW DO I CREATE AN ACCOUNT?Ans: To create your account- Please visit https://www.lerevecraze.com/ select register option, enter your email address, password & Click register. 2. HOW DO I RESET MY PASSWORD?Ans: If you forget your password, select the Forget option then you will see “Please enter your username or email address. You will receive a link to create a new password via email”. Please follow the instructions. 3. WHY CAN'T I SIGN IN TO MY ACCOUNT?Ans: Please, try entering the correct username and password to sign into your account. If you’ve forgotten your password, just go to the Forgotten Password page to reset. You can also contact our Customer Care Team. 4. HOW DO I SUBSCRIBE TO THE NEWSLETTER?Ans: If you want to keep up with all the hottest trends, biggest promos and all things Le Reve, make sure to sign up to our newsletter. Just click ‘Sign Up’ at the bottom of our website. CONTACT US1. HEY! I'VE GOT A QUESTION, HOW DO I GET IN TOUCH?Ans: If you need any help, please contact us via Hotline number, email, messenger, whatsapp. We are sure that you can receive our reply as soon as possible. 2. Do you have any store?Ans: Yes, we have. Here is our all of store location. Please check – https://www.lerevecraze.com/store-location/ 3. I'M A BLOGGER AND WOULD LOVE TO COLLABORATE WITH YOU!Ans: Thanks for your interest. Please, email your detail at care.bd@lerevecraze.com 4. DO YOU ALLOW WHOLESALE?Ans: Sorry, we don’t have wholesale option.
